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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Pamela Inglese

Pamela Inglese

October 2, 2024

5  out of  5
rating by Pamela Inglese
"From the start, Kam helped me very well as I needed several coverages. She is an excellent listener which is important giving clear information about her services. I recommend her certainly."
We responded:
"Thank you for your kind words! I'm glad I was able to assist you with your coverages and provide clear information about my services. If you need any further assistance or have any more questions, feel free to ask."
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Jenn Thomas

September 20, 2024

5  out of  5
rating by Jenn Thomas
"Lisa and Kam have been attentive to all my needs and helped me get the best coverage and rates to fir my needs."
We responded:
"Ms. Thomas, Thank You for your review. We cater plans to meet our customer's needs and encourage them to review their policies with any life changes. "
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Dmitry Rurikovich

September 19, 2024

1  out of  5
rating by Dmitry Rurikovich
"Before Kam there was Rudy Shields, an outstanding man with superior customer service skills. In 1980, my dad dragged me in into Rudy's office in Burke and told me, "This is your insurance agent". And he was for well over 30 tears (Home and Auto). Never had a problem. Since then. several. The latest is that I was informed that they were cancelling my car insurance because my son who lives with us has a suspended license. I told them that 3 years ago. Apparently, they have no record. For several years I've explained the situation but was blown off. I was told in a letter that my auto insurance was going to be cancelled after 44 years. As of today, I'm paying less than half, for better coverage than I was Getting from State Farm. Yeah Kam, I had some kids (who are all adults now and paying their own way), But State Farm made a hefty profit on my premiums, deductibles, and the parts that you sold off MY cars. Feel free to cancel my policy. As of today, I'm paying less than half in premiums (for the same coverage and even better) than I was paying you."
We responded:
"I’m sorry to hear about your experience. I want to clarify that we are committed to providing excellent service to all of my customers. Unfortunately, I don’t have any record of your situation and have never had the pleasure of meeting you. It sounds like there may be some confusion regarding your account and past interactions. If you have any questions or if there's anything we can do to assist you, please feel free to contact our office directly. We wish you all the best and are glad to hear you’ve found a solution that works for you."
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Andrew Gilman

September 6, 2024

1  out of  5
rating by Andrew Gilman
"I’ve not heard back ever after reaching out three different occassions. No reply after text, voice mail, emails. Hope she is OK. Trying to change agents now. I have had to use the 800 number for everything."
We responded:
"Andrew, I have reached out to you by phone, email, & text & you mentioned everything has been sorted out. Please feel free to reach out to me directly for any further assistance. "
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Jennifer Edwards

August 30, 2024

5  out of  5
rating by Jennifer Edwards
"I’ve had Kam as my agent for years now and one of the reason is because of responsiveness. Lisa is always super responsive, friendly, reachable and helpful! Even if I have to leave a message, my call is typically returned fast. It’s nice to be able to reach a real person vs. an automated service or being forced to use a website to make policy changes."
We responded:
"Thank you for your review! We're thrilled to hear that we have provided you with excellent service over the years. We're proud to have Lisa as part of our team, as her responsiveness and helpfulness are qualities we strive for with each and every policy holder."
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Andrew Ellis

July 31, 2024

5  out of  5
rating by Andrew Ellis
"Today is July 31, 2024. Once again I had the pleasure of working with Julie to resolve an issue with my daughter's new auto policy. As usual Julie researched the problem and resolved it and returned my call all within 30 minutes. Thanks again for another job well done. I have been with this Agency since the early 80's when Rudy was the Agent. I also started working with Julie about the same time. Julie is one of the most "Professional, knowledgeable and courteous people I have had the pleasure of working with. The first question I ask when calling the office is "May I speak to Julie"."
We responded:
"Mr. Ellis, thank you for the kind words. Julie is great!"
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Sharon MacInnes

July 18, 2024

5  out of  5
rating by Sharon MacInnes
"Julie took a personal interest into updating my home's insurance needs. Her research into the home, the area, and the prices was above and beyond. I can't recommend her work enough!"
We responded:
"Thank you so much for taking the time to share your wonderful experience with Julie. We greatly appreciate your feedback!"
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Chris Pilger

July 15, 2024

5  out of  5
rating by Chris Pilger
"Julie Santos reached out as I used to be a State Farm client, and provided several quotes for my business that dramatically beat what I was currently getting. I am really happy with the numbers and the coverage."
We responded:
"Thank you for taking the time to leave a review about your experience with Julie Santos. We are thrilled to hear that she was able to provide you with several quotes for your business that not only beat your current rates but also offered excellent coverage."
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kat Geisel

July 9, 2024

5  out of  5
rating by kat Geisel
"Lisa is friendly and always gets me the information I need or changes to my account in a timely manner"
We responded:
"Thank you for the 5 star review Ms. Geisel!"
Profile photo of Lili Stufken

Lili Stufken

July 1, 2024

5  out of  5
rating by Lili Stufken
"Julie Santo a professional staff in this State Farm agency has been so helpful at all times. Julie not only is knowledgeable, also has been patient and gone above and beyond to meet my insurance needs. Julie Santo is the greatest asset of this State Farm Agency."
We responded:
"Ms. Stufken, Thank you so much for taking the time to write such kind words for Ms. Julie. "
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Hector Jimenez

June 5, 2024

5  out of  5
rating by Hector Jimenez
"Kam nijjar was very profecional and patience explaining all the benefits on my policy. I definitely recommend her for your insurance agent local office years of experience and professionalism . Exceptional customer service . And a warm welcome 🙏 thanks kam very much Att hector Jimenez and Elizabeth barillas"
We responded:
"Hector, Thank You so much for your kind words. It is my duty to educate and discuss various options and let families decide what is the best option for them. "
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Olivia Yslas

May 28, 2024

5  out of  5
rating by Olivia Yslas
"She was very kind, personable, and helpful! :)"
We responded:
"Olivia, Thank You for your kind words. "
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Diane Peterson

May 9, 2024

5  out of  5
rating by Diane Peterson
"Great customer service!"
We responded:
"Diane, We are glad to hear that you had a great experience with our customer service. Providing excellent service is always our top priority."
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Brian Schwartz

May 7, 2024

5  out of  5
rating by Brian Schwartz
"Lisa was wonderful. She was courteous, available, and answered all my questions. I really appreciated her help and knowledge on helping me get the right coverage. Thanks so much, Lisa!"
We responded:
"Thank you for taking the time to leave such a positive review, and for acknowledging Lisa's exceptional service! "
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Mike Rumberg

May 2, 2024

4  out of  5
rating by Mike Rumberg
"My company has been with Statefarm for decades - Kam and crew took over our account when our agent retired. Lisa, in the office, has been very responsive, knowledgeable, very easy to communicate with and her service continues to be pleasant and efficient. We look forward to decades more service with them!"
We responded:
"We appreciate your business Mr. Rumberg!"
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Joe W.

April 19, 2024

5  out of  5
rating by Joe W.
"Had a question about my rates. Lisa helped me find exactly the coverage I was look for. Excellent customer service."
We responded:
"Joe, Thank you for your review! We're glad to hear that Lisa was able to help you find the coverage you were looking for. Providing excellent customer service is our TOP priority. "
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Dayton Jung

April 18, 2024

5  out of  5
rating by Dayton Jung
"Super helpful and fast responses!"
We responded:
"Dayton, Thank you for your review! We strive to provide excellent service and assistance. "
Profile photo of Carol Curry

Carol Curry

April 9, 2024

5  out of  5
rating by Carol Curry
"Kam has been my agent for many years. She is very responsive and always makes sure I have my questions answered."
We responded:
"Thank You for the review Ms. Curry!"
Profile photo of Ryan Morrison

Ryan Morrison

March 29, 2024

5  out of  5
rating by Ryan Morrison
"Kam is great to work with. Very responsive, answered all my questions, and made sure everything was in complete order."
We responded:
"Ryan, Thank you so much for your review. I truly appreciate you and your business. I am happy to assist at anytime. Please feel free to send us your referrals!"
Profile photo of Katie Simpson

Katie Simpson

February 29, 2024

5  out of  5
rating by Katie Simpson
"Lisa was amazing and super helpful. Thankful for timely service great customer service."
We responded:
"Katie, we are grateful for your support and for taking the time to share your feedback. We will make sure to pass along your compliments to Lisa and let her know how much her help was appreciated."
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Sabrina Aponte

February 16, 2024

5  out of  5
rating by Sabrina Aponte
"We recently worked with Lisa on multiple policies for our family. She was thoughtful and patient in addressing our questions and provided valuable insight on options we hadn’t yet considered in planning for the long term. She was incredibly responsive, professional and timely! Along with Lisa and the rest of the team, we continue to be very happy with our experience at State Farm!"
We responded:
"Thank you for taking the time to share your positive experience working with Lisa and our team at State Farm! We're thrilled to hear that Lisa was able to provide you with thoughtful and patient assistance, addressing your questions and offering valuable insights. We pride ourselves on being responsive, professional, and timely, so it's great to know that we were able to meet your expectations. We appreciate your trust in us and look forward to continuing to provide you with excellent service in the future."
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Scott Hagerty

February 9, 2024

5  out of  5
rating by Scott Hagerty
"Lisa and Julie are always there to help me with any issues or questions I ever have. Great personal service!"
We responded:
"Thank you so much for leaving such a positive review! We are thrilled to hear that Lisa and Julie have been providing you with exceptional service and have been there to assist you with any issues or questions you have had."
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Jay Y

February 6, 2024

5  out of  5
rating by Jay Y
"Bought my car yesterday dealer needs insurance before let me leave so I called and Julie picked up quickly gave me auto binder to the dealer in minutes. Excellent service and very responsive!"
We responded:
"Thank you for taking the time to leave such a positive review! I'm glad to hear that Julie was able to assist you quickly and provide excellent service. It's great to know that she was responsive in getting you the auto binder you needed for your car purchase. We appreciate your feedback and hope you enjoy your new car!"
Profile photo of Paul Nasto

Paul Nasto

February 5, 2024

5  out of  5
rating by Paul Nasto
"Julie is the BEST!!!!! She is always there when I need her and is very knowledgeable about St. Farm. St. Farm has always stood by me and I am a 30+ client!!!!"
We responded:
"Thank you so much for your kind words and for being a loyal customer for over 30 years! We are thrilled to hear that Julie has been providing you with exceptional service and support."
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palvinder singh

December 29, 2023

5  out of  5
rating by palvinder singh
"Good service"
We responded:
"Thank You. We appreciate your new business and referrals!"